Privacy policy
How we collect, use and protect your personal data, and the rights you have under UK data protection law.
Website: liveprovidence.com · Last updated: 4 November 2026
Who we are
Future Publishing Limited (company number 2008885, registered office Quay House, The Ambury, Bath BA1 1UA, United Kingdom) is the data controller responsible for personal data collected through Live Providence at liveprovidence.com (the “site”). We process personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).
Questions about privacy can be sent to [email protected], by phone on 020 3148 5485, or by post to the address above, marked “Data Protection”.
What we collect and why
| When | Data | Purpose | Lawful basis |
|---|---|---|---|
| You leave a comment | Name or nickname, email address, comment text, date and time | To moderate and publish your comment (name and text only) and to contact you about it if needed | Consent (Art. 6(1)(a)) and legitimate interests in running a moderated community (Art. 6(1)(f)) |
| You use the contact form | Name, email, optional phone number, subject and message | To reply to your enquiry and keep a record of our correspondence | Legitimate interests (Art. 6(1)(f)); consent where you give it |
| You subscribe to the Weekly Letter | Email address, optional first name, date of consent | To send you our newsletter | Consent (Art. 6(1)(a)) — withdraw any time via the unsubscribe link |
| You browse the site | Technical data such as a pseudonymised (hashed) IP address, browser type, cookie choices | Security, preventing spam and abuse, remembering your cookie preferences | Legitimate interests (Art. 6(1)(f)); consent for non-essential cookies |
We do not knowingly collect data from children under 13, and we do not ask for special category data. Please don’t include sensitive personal information in comments or messages.
How we protect your data
Form submissions are protected with security tokens, spam filtering and rate limits. Submitted data is stored on our server in a protected location that cannot be accessed or downloaded from the web, and access is limited to the editorial staff who need it. IP addresses are stored only in pseudonymised (hashed) form.
Who we share it with
We never sell your personal data. We share it only with trusted service providers who help us run the site (for example web hosting and email delivery), under contracts that require them to protect it, or where we are required to by law. If any provider processes data outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
How long we keep it
- Comments: for as long as the comment is published; unpublished comments are deleted within 6 months.
- Contact messages: up to 24 months after our last correspondence.
- Newsletter: until you unsubscribe, after which we keep only a suppression record so we don’t email you again.
- Security logs: up to 12 months.
Your rights
Under UK data protection law you have the right to: access your personal data; have inaccurate data corrected; have your data erased; restrict or object to processing (including processing based on legitimate interests); data portability; and withdraw consent at any time without affecting earlier processing. You also have the right to object to direct marketing at any time.
To exercise any of these rights, email [email protected] or use our contact form and choose “Privacy request”. We will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, helpline 0303 123 1113. We’d appreciate the chance to put things right first.
Cookies
We use a small number of cookies. Non-essential cookies are only set with your consent. Full details are in our cookie policy, and you can change your choices at any time using the “Cookie settings (GDPR consent)” link at the bottom of every page.
Changes to this policy
We may update this policy to reflect changes in the law or in how we work. The latest version will always be on this page, with the date it was last updated.